Have you ever heard of a customer receiving something like a custom-painted portrait because they were sick? Heck, your own friends...View More
and family may not even treat you that good. Over the holidays, the card you see below was sent out to repeat Chewy.com customers. Chewy.com is a popular online store that sells pet food, treats, and supplies. I thought the card was a fantastic example of a thank you note & holiday greeting, that is actually handwritten. Initially, I was under the impression that, like most big companies, they used a handwriting font. But upon looking at cards received by other customers, it’s clear that they are all unique & individually written.
Chewy also makes good use of the space in back of the card, including their social links & 24/7 hotline. Just last week my grandmother received a bouquet of flowers because her dog was sick (she talked to them over the phone). You’d be hard-pressed to find another big company that puts this much thought & care into their customer service.
